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We're working on some exciting changes to improve your pre-trip customer experience and, very soon, we'll be launching a brand-new customer portal to manage your bookings.

Our Customer Service Team is in the process of transferring the information for all booked guests to the new system, and there is nothing you need to do at this time. In the new year, we'll send all booked guests an updated booking confirmation and an invitation to access the new customer portal.

During the transition period, booked guests will not have access to the existing portal, however all guests have been issued with a comprehensive Trip Packet, which contains everything there is to know — and prepare for — your bike tour.

And remember, we’re here to help, so feel free to email us, chat with us via our website, or call us.

Thank you kindly for your patience during this time and we look forward to sharing our exciting new customer experience with you in the new year.

All the best,

The Discovery Bicycle Tours Customer Service Team