BOOKING TERMS

Flexibility and choice to suit your needs: Plan your vacation with confidence — enjoy flexibility and choice in payments, lifetime credits, deposits, solo travel, cancellations and more.

Sign up, your way: To reserve your tour or for any additional information, call 1-800-257-2226 to speak to your Personal Adventure Consultant, email us at [email protected], or book securely online. Once we receive your deposit and your booking is confirmed, you’ll receive email confirmation along with your tour details, including arrival and departure information, a recommended packing list, and travel insurance recommendations for peace of mind, so you can relax and enjoy looking forward to your adventure.

Your Personal Adventure Consultant: Your Personal Adventure Consultant is available to assist you throughout the booking process and will reach out to you before your tour to ensure you have everything you need, answer any questions, and provide expert guidance. Whether you prefer a scheduled call or quick on-the-spot support, the choice is yours, and we're here to help — so you can focus on the adventure ahead.

Your tour inclusions: The advertised tour price is per person, based on two people sharing a room (double occupancy). Included in your tour price are all accommodations, all transportation during your tour, bikes and other equipment, expert guides, entrance fees and experiences, most meals and all snacks as detailed in your itinerary. Travel to the starting point and from the ending point of your tour, as well as any entry requirements (such as valid passports, visas, or vaccinations), are your responsibility.

Your room options if you’re traveling solo:

1. Share with a fellow solo traveler at no extra cost: We’ll do our best to match you with another solo traveler of the same gender, and if that’s not possible, you’ll still get your own room — at no additional charge.

OR

2. Enjoy a private, single occupancy room wherever possible, for an additional charge of approximately 25% of the tour cost (depending on your chosen tour). Visit the tour page on our website or call for details.

Want to book your tour at short notice? Travel plans can often be spontaneous, so we welcome your booking at any time. If you book after the usual final payment due date, we require full payment when you book, so we can immediately request your accommodations with our partners. If we can’t secure your accommodations, we’ll refund you in full. We will keep you fully informed every step of the way as we work to get you on your tour.

Insurance to protect you and your travel investment: For your peace of mind and personal safety, comprehensive travel insurance is strongly recommended for all our tours and is mandatory for tours in Vietnam and Cambodia to cover emergency medical, evacuation and repatriation. We recommend that you purchase your policy as soon as you book; visit our Travel Insurance page on our website which outlines the requirements in more detail, along with policy recommendations, or call us for details. For mandatory insurance destinations, you’re required to provide your policy information to us prior to your tour, or we may be forced to cancel your booking (in which case Cancellation Fees will apply).

Cancellations: We highly recommend that you purchase insurance, as sometimes the unexpected happens. We can’t make any exceptions to our Cancellation Policy (detailed below), even for personal emergencies, and we can’t provide refunds for late arrivals or early departures.

We know how exciting it is to plan your adventure, and we’re committed to making it happen. In rare cases, if a tour does not meet the minimum number of guests required to operate, we may need to cancel. Our team actively monitors bookings and will notify you as soon as possible if your departure is affected. If this happens, you’ll have the option to transfer to another adventure or date with any of our three brands (Discovery Bicycle Tours, Active Adventures or Austin Adventures) or receive a full refund of your tour cost.

If we are forced to cancel a tour due to conditions or events beyond our control, including, but not limited to, third-party failure, natural events, pandemics, terrorism, or political instability, we will transfer your booking to an alternative departure or tour or offer you a credit.

Any costs you incur due to a canceled or postponed trip — whether by you or by us — are your responsibility. That’s why we strongly recommend purchasing travel insurance.

Choose your preferred payment option, and no credit card fees apply:

1. Standard Flexible Payment (as outlined below).

OR

2. Pay in Full & Save 10%

Book with a non-refundable full payment and enjoy 10% off. This option is available for tours departing at least 180 days from your booking date. Please note that bookings made with this option are non-refundable and cannot be changed. This offer cannot be combined with any other promotions. Use promo code PIF10 when booking online to claim your savings. We highly recommend purchasing Cancel For Any Reason (CFAR) insurance (most policies require you to purchase CFAR within 14 days of booking for coverage to be valid).

Standard Flexible Payment Details:

Deposit: A deposit is due at time of booking, payable by all major credit cards in your local currency (USD, CAD, GBP, EUR, AUD, NZD). No credit card fees apply. The deposit is $750 for tours 6 days or longer and $500 for tours 5 days or shorter.

Refunding deposits: If you cancel your tour prior to your final payment due date, you can choose to:

1. Keep your deposit as a credit for any future travel with any of our three brands (Discovery Bicycle Tours, Active Adventures, or Austin Adventures) and no fees apply 

OR

2. Opt for a cash refund less Cancellation fee—see below. 

Final payment due date:

- Tours in North America – due 90 days prior to your tour.

- Tours in all other destinations – due 120 days prior to your tour.

- Final payment can be made by checkin US Dollars or bank/wire transfer and most credit cards in your local currency (USD, CAD, GBP, EUR, AUD, NZD). No credit card fees apply

Transfers: You can transfer to another tour at any time prior to the final payment date.

If your payment isn't received by your due date, we may cancel your reservation and cancellation fees will apply. All prices are subject to reasonable change.